Whether you’re curious about how long your order will take to arrive, how to track your shipment, or what to do if you need to return a purchase, you’ll find all the answers here. Our goal is to make your experience with us straightforward and hassle-free.
Please read through the following sections for detailed information on our delivery times, tracking methods, return procedures, and refund policies. If you have any questions or need further assistance, our customer service team is always here to help.
A. We use the following delivery services to deliver our goods: Royal Mail An Post
B. The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
C. If something happens which: I. is outside of our control; and II. affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.
D. Delivery of the goods will take place when we deliver them to the address that you gave to us.
E. We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.
F. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will: I. let you know; II. cancel your order; and III. give you a refund.
G. If nobody is available to take delivery, please contact us using the contact details above.
H. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
I. We may deliver your goods in instalments. To check if your goods may be delivered in this way, click on the check the delivery details during the online checkout process.
If you are unhappy with something you purchase from us, then you can return it to us within 28 days of receiving it and we’ll be happy to exchange your item(s) or refund it for you. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie, and all seals intact for toys and accessories.
There are some things we cannot exchange or refund, these are:
– All sex toys, where the packaging/box has been opened, unless the item(s) are considered damaged or faulty
– Thongs & Briefs that have been opened
– Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
– Hosiery which has been opened, used, and where the seal has been broken.
– All thongs/briefs/bikini bottoms are non returnable once the original packaging has been opened.
Play Happy 3 Step Returns Procedure: We have a simple three step returns process at Play Happy: 1: Read Returns Policy 2: Submit Returns Form* 3: Return Items and we will look after the rest
*Returns form must be submitted first, item(s) received back without a returns form submitted will be returned or held under dispute.
** Please do not return excluded return items as they will be sent back to you and will not be processed for a return.
Returning Your Items:
When returning your item(s) please ensure the item(s) are packaged into a sealed envelope/package. So we can process your return, please include a copy of your invoice or a little note to mention your name, order details so we know we are dealing with your return. We do advise you to obtain proof of postage when returning a package to us.
To submit a return, click here
Q: Can I return lingerie or sex toys if I’ve already opened the packaging?
Q: What if the lingerie or sex toy I received is damaged or defective?
Q: Can I return lingerie or sex toys if they don’t fit or meet my expectations?
Q: What if I received the wrong item or the item I ordered doesn’t match the description?
Q: Do you offer exchanges for lingerie or sex toys?
Q: How long do I have to initiate a return for lingerie or sex toys?
Q: What if my lingerie or sex toy becomes faulty after some use?
Q: Are there any exceptions to your return policy for lingerie or sex toys?
